Manual+Overview


 *  Conflict Resolution Training Overview

** **Throughout this website you will find the tools and resources for dealing with conflict during your time here at B&B Enterprises. Conflict is a part of everyday life and the ways you go about handling it can lead to your success or failure. We hope that this website will be a valuable tool for you to use when a problem arises.**

**Learning Objectives: **
 * 1) **Know how and when conflict will arise.**
 * 2) **Know how to deal with conflict in personal life so that it does not affect work life.**
 * 3) **Know how to deal with co-worker conflict.**
 * 4) **Know how to deal with manager-subordinate conflict.**
 * 5) **Know who to contact in case a problem cannot be resolved.**

 **Contents of this training manual: **
 * 1) **Self-Conflict**
 * 2) **Dealing with change**
 * 3) **Co-worker Conflict**
 * 4) **Manager Conflict**
 * 5) **Contact information  **


 * Here is a short video to get you started:** [|Dealing With Difficult People Versus Them Dealing With You]

**Evaluation plan: **
 * After employees successfully make it through this training manual, they will then be evaluated on a 5 point Likert scale assessment. These documents will be provided to your local Human Resource Manager.**